Introduction

This Privacy Policy explains how NT Elysian Vietnam ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website, book our tours, or interact with our services. We are committed to protecting your privacy and ensuring transparency in our data practices.

Information We Collect

Information You Provide to Us

• Contact information (name, email address, phone number)
• Booking details (travel dates, preferences, accommodation requirements)
• Payment information (processed through secure third-party payment processors)
• Special requests or requirements related to your tour
• Information about all travelers in your booking, including children
• Any other information you choose to provide when contacting us

Information Collected Automatically

• Device information: IP address, browser type, operating system
• Usage data: Pages visited, time spent on our website, links clicked
• Location information: General location based on IP address
• Cookies and similar technologies: Information stored on your device to enhance your browsing experience

Tracking Technologies

Google Analytics

We use Google Analytics to understand how visitors interact with our website. This service collects information such as:

• Pages you visit on our website
• How long you stay on each page
• How you reached our website
• What you click on while visiting our website

Facebook Pixel

We use Facebook Pixel to measure the effectiveness of our advertising and understand the actions you take on our website. This technology allows us to:

• Show you relevant advertisements on Facebook
• Track conversions from Facebook ads
• Optimize our advertisements based on collected data
• Build targeted audiences for future ads

Facebook Conversions API

We utilize Facebook Conversions API which enables us to share customer actions directly from our server to Facebook. This helps us:

• Improve ad targeting and personalization
• Measure campaign performance more accurately
• Create more optimized advertising experiences
• Maintain data sharing capabilities in a privacy-focused way

How We Use Your Information

We use the information we collect to:

• Process and confirm your tour bookings
• Communicate with you about your reservations or inquiries
• Improve our website and services
• Personalize your experience
• Send you marketing communications (with your consent)
• Respond to your questions or comments
• Comply with legal obligations

Data Sharing and Disclosure

We may share your information with:

• Service providers: Third parties that help us operate our website, process payments, or provide tour services
• Business partners: Hotels, transportation providers, local guides, and other partners necessary to fulfill your booking
• Marketing partners: Facebook and Google for advertising purposes, as described above
• Legal authorities: When required by law or to protect our rights

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

• Accessing your personal information
• Correcting inaccurate information
• Deleting your information
• Withdrawing consent for data processing
• Opting out of marketing communications
• Managing cookie preferences

To exercise these rights, please contact us using the information in the "Contact Us" section.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. However, no internet transmission is completely secure, so we cannot guarantee absolute security.

International Data Transfers

As a Vietnamese tour operator serving international clients, we may transfer your data across borders. When we do so, we take steps to ensure adequate protection of your information in compliance with applicable laws.

Children's Privacy

In order to process family bookings, we collect information about children under 18 as provided by their parents or legal guardians. This information is used solely for the purpose of arranging appropriate tour services, accommodations, and ensuring we can meet any special requirements. We collect this information only with the explicit consent of parents or legal guardians and handle it with extra care and protection.

If you believe we have inadvertently collected information about a child without parental consent, please contact us immediately using the details provided below, and we will take appropriate steps to remove the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with a revised effective date.

Contact Us